(248) 735-0648
Data Powered IT Service Management (ITSM)

Data Powered IT Service Management (ITSM)

  Implementing an effective data-driven IT Service Management function has become more achievable each day, despite an explosion of data sources. The convergence of maturing Configuration Management Database (CMDB) technologies coupled with the emergence of...
The Repository Evangelist

The Repository Evangelist

Let’s talk about the Repository Evangelist. (Repository being CMDB, CMS, ITAM, or take your pick.)   The repository evangelist believes, PASSIONATELY, that “Knowledge is Power”. By putting as much IT management data as possible into a single system, “Miraculous...
Why a CMDB Alone is Not Enough

Why a CMDB Alone is Not Enough

Mark Thompson is Director of Product Management at Blazent   It’s an interesting and exciting time for IT organizations these days, as they not only have their tools evolved rapidly, but management processes have also improved dramatically. When it comes to the...