CMDB Data Quality
Optimize and empower your existing CMDB! Roll out your new CMDB of choice with data confidence!
Leveraging Blazent’s data management platform will drive your CMDB data with accuracy, currency, efficiency, and relevance through industry-unique analytics and in some cases direct integration.
Blazent can support the full range of CMDB use cases, from change management and asset management to performance and service impact management.
Currently, Blazent’s most in-depth support is for the ServiceNow CMDB, with growing support for BMC’s Atrium CMDB.
Blazent offers
Industry-leading data assimilation and data-quality management
Unique and industry-leading support for toolset evaluation, including toolset coverage as well as toolset discovery and supported KPIs
Enhanced visibility to support governance and audit requirements
Unique insights on change management, asset and inventory management, performance management, and performance-related interdependencies
Integrated data assimilation to deliver an effective “source of actionable intelligence” and automate CMDB/CMS currency, accuracy, and efficiency
Blazent’s Unique Role in Shaping Processes
Blazent empowers better ways of working with well-aligned processes across the organization.
Change, performance, and configuration management
“Blazent is allowing us to streamline and focus the change, performance, and configuration management process by normalizing and reconciling many different sources (e.g., we had 21 different monitoring tools) so we can see the whole picture.”
– Large U.S.-based financial services company
DevOps processes between ITSM, operations, and development
“We are leveraging Blazent in our configuration management system to support DevOps provisioning. Right now we’re automating support for development when they need a server. They have to feed back to us information about the application it’s for based on a formalized request process—and all this is manually updated. In the future we’d like to be able to work with development to automate the whole process.”
– Global financial and travel services company
Technology selection across silos
“We’re actually engaging the tool owners in our organization proactively to let them know that we have a service we can provide [them] to help [them] see where [their] gaps are. This is a new process, but it’s critical for us. We need good data, and in the end, so do they. And Blazent is making it possible.”
– Large credit-services corporation based in North America
Data Management Technologies and Transformation Go Hand in Hand
Blazent enables quality data that drives global stakeholder alignment.
“We don’t just bring data in because it’s available and let it sit there. I like to see our data answer the five W’s—who, what, when, where, and why. Who owns or is impacted by the CI? What is it? When was a change made, or when did an associated incident occur? Where—in terms of location or configuration/ component or application ecosystem—and why did the change occur? If it’s disruptive, what caused it and how can it be fixed?”
“Pretty much the entire IT organization consumes the data at some level. And we’re global, so that means we have stakeholders in APAC, Europe, South America, and of course North America. How they use the data may vary, but with Blazent and the configuration management system you might say the mindset is ‘think globally, act locally.”
– Blazent customer in financial services arena
Transformational Values—Metrics, KPIs, Visibility, and Insights
Change and impact values
- More detailed and reliable insights for DevOps, agile, and accelerated application creation, provisioning, and deployment
- More detailed and reliable insights for service availability and performance by minimizing or eliminating non-disruptive changes
- More detailed and reliable insights in support of improved disaster recovery
Asset values
- Metrics that make a difference—improved IT credibility with lines of business when IT assets are charged or accounted for more accurately
- Overall improved IT efficiencies in planning and managing services due to improved insight into “what’s out there,” “what it costs,” and “how it can be used”
- Improved billing resulting in savings for service providers and their clients leveraging IT assets
How Customers Are Using Blazent to Make the Digital Difference
“You don’t know what you don’t know. You may think you’re at 100% data quality because you don’t have any evidence to the contrary—until it’s too late. Blazent helps us address this issue head on.”
Blazent has been providing data quality management solutions to a broad range of industries for more than fifteen years.
We have consistently driven gains in cost optimization and transparency for some of the largest and most sophisticated IT organizations globally. Working with hundreds of IT data sources, Blazent aggregates, automates, reconciles and normalizes to any Configuration Management Database, allowing businesses to make better decisions based on complete and accurate data.
Business, Operational. or IT decisions that are based on inaccurate, incomplete or improperly contextualized data are not taken with a high level of confidence and involve greater risk than decisions that are based on high quality data. With Blazent’s Data Quality Management solutions, our enterprise customers are able to deliver a higher quality service experiences, resulting in reduced cost and improved governance, risk and compliance.
Blazent simplifies both initial Configuration Management Database (CMDB) stand-ups, facilitates migrations to a new CMDB, and automates collection, reconciliation and normalization from legacy systems. We cover a broad range of use cases that positively impact CMDB, ITSM ITAM, ITOM, and Enterprise Data Management initiatives to improve service, incident, capacity, change, and problem management processes.
Some of the largest, most successful companies in the world have relied on Blazent for years to ensure 100% data accuracy to support both tactical and strategic decision making. Interested in learning more about how Blazent’s Data Quality Management solutions can have an immediate positive impact on your day-to-day?
Blazent is the leader in Data Quality Management Solutions. We provide the insight needed to improve decision making and business outcomes for IT Service Management, Operations, Security, and Internet-of-Things. Blazent enables enterprises and Managed Service Providers with complete and accurate information across the broadest range of data sources. Reach us at www.Blazent.com or sales@Blazent.com
