by Blazent | Jun 23, 2016 | Blog, Data Intelligence, Data Management
The Configuration Management Database business case… elusive, intangible. How do you define it? Part of the CMDB challenge is what data to manage. How do we think more systematically about this? First, we need to understand why we want to assemble this...
by Blazent | Jun 14, 2016 | Blog, Data Management, IT Data Intelligence
It’s a really big step to elevate raw data to a form that can claim to improve business outcomes. Fortunately, with appropriate degree of manipulation, aggregation and context, data can be transformed into the foundation of sound business decision making. In...
by Blazent | Jun 7, 2016 | Blog, Data Management, Data Quality
There has been a lot of talk lately about the need to improve data quality for IT groups. But, is it always justified? I agree with the importance of good quality data, but I find the driving force behind it is not always clear to most people. When I...
by Blazent | May 31, 2016 | Blog, Data Management
Earlier this month Blazent conducted a survey of IT professions at ServiceNow’s annual user conference (Knowledge16) in Las Vegas. We wanted to compare this targeted sample with recent surveys we sponsored with leading analysts into the use of Advanced Analytics in...
by Blazent | May 26, 2016 | Blog, Data Evolution Process, Data Purification
Continuous improvement is critical to IT Service Management processes. We all look for ways to refine processes, but we often overlook the data foundation that underpins service level management. That foundation is a common Configuration Database (CMDB) that all...
by Blazent | May 20, 2016 | Blog, CMDB Data Quality, Data Quality
Ten years ago, I helped launch their CA CMDB product. We built our Configuration Management Database (CMDB) from the ground up to be a strictly ITIL process centric solution because we saw every other commercial offering at the time was flawed in some way. Some had no...
