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Why CMDB’s Fail – Part 1

Why CMDB’s Fail – Part 1

In Part 1 of this series we discuss Failed CMDB Initiatives, the reasons they fail and how to avoid them. The Business Case for an Operational CMDB Every type of initiative has its challenges and can fail for a variety of reasons. Configuration Management Database...
Data Source Consolidation

Data Source Consolidation

Four Core Data Source Consolidation Considerations    Every organization depends on a range of data sources to support different operational initiatives, and as we all know, these data sources are either additive, or continuously expanding, changing, merging,...
Data Powered IT Service Management (ITSM)

Data Powered IT Service Management (ITSM)

Implementing an effective, data-powered ITSM (IT Service Management) function is the strict prerequisite for operating a modern enterprise. In the past, service desks relied on human managers to manually monitor inbound call volumes and route incident queues. Today,...