by Blazent | May 12, 2016 | Blog, CMDB Data Quality
Implementing an effective, data-powered ITSM (IT Service Management) function is the strict prerequisite for operating a modern enterprise. In the past, service desks relied on human managers to manually monitor inbound call volumes and route incident queues. Today,...
by Blazent | May 10, 2016 | Blog, CMDB Data Quality
Let’s talk about the Repository Evangelist. (Repository being CMDB, CMS, ITAM, or take your pick.) The repository evangelist believes, PASSIONATELY, that “Knowledge is Power”. By putting as much IT management data as possible into a single system, “Miraculous...
by Blazent | Apr 28, 2016 | Blog, CMDB Data Quality, Data Quality
Caring about IT data quality is not a new concept. The discipline of Data Quality Management (DQM) has evolved from the transformation (or data cleansing) element of the traditional database Extraction, Transformation and Loading (ETL) process. To get a holistic view...
by Blazent | Apr 26, 2016 | Blog, CMDB Data Quality, Data Management, Data Purification, Data Quality
As a Configuration Management Database (CMDB) or IT Asset Management (ITAM) repository owner or sponsor, it’s only a matter of time until you meet The Data Quality Skeptic within your organization. The Data Quality Skeptic has the following...
by Blazent | Sep 16, 2015 | Blog, CMDB Data Quality, Data Intelligence, Data Management, IT Data Intelligence
Enterprise IT is currently experiencing what Enterprise Management Associates (EMA) Vice President Dennis Drogseth describes as a massive, “oceanic” shift. The days of IT serving as a reactive, back-office cost center shrouded in obscure acronyms are over....
