(248) 735-0648
Four Indicators of CMDB Inaccuracy

Four Indicators of CMDB Inaccuracy

Few organizations proactively pursue Configuration Management Database (CMDB) data quality initiatives. They typically stand up a CMDB then suffer from the consequences of its gaps and stale data before eventually either abandoning it for a new one or taking on a...
Trust, but Verify

Trust, but Verify

Did you know the Russian proverb “Trust but Verify” {Doveryai, no proveryai} was the motto of the US Defense Threat Reduction Agency?   The Meaning of ‘Trust But Verify’ in IT Operations   1. Data Integrity: Moving Beyond Basic CMDB Completeness...
The Downside of Divergence

The Downside of Divergence

There is a certain purity to having only a single source of information. You only have one version of the truth and you know where to find it, but can you trust it? Is there value in having multiple data sources?   For an IT organization, if you have a single...
Using data quality to fight fires in IT

Using data quality to fight fires in IT

You would think that the unending scramble to resolve IT emergencies and put out fires would get old, but for some reason, it seems to be standard operating procedure at most organizations. What’s even worse is that you routinely hear people say that they are so busy...