by Blazent | Jun 28, 2016 | Blog, CMDB Data Quality, Data Intelligence, IT Data Management
Consider the following case study: A large enterprise had a long-standing relationship with a major software vendor, who provided a critical software product used widely for many purposes across the enterprise. The price for this product was set based on...
by Blazent | Jun 23, 2016 | Blog, Data Intelligence, Data Management
The Configuration Management Database business case… elusive, intangible. How do you define it? Part of the CMDB challenge is what data to manage. How do we think more systematically about this? First, we need to understand why we want to assemble this...
by Blazent | Jun 21, 2016 | Data Intelligence, Data Management, Data Purification
The rate at which things change can sometimes be so gradual that we barely notice it. Like that one day when we casually grab for and put on someone else’s glasses, only to realize how our vision has changed and how nearsighted we’ve become. Or, you head to the closet...
by Blazent | May 24, 2016 | Blazent Products, Data Intelligence, IT Data Management
As the world of technology changes, many new technologies and techniques complicate the traditional IT Service Management vision. For example, the Agile/DevOps community embraces the concept of Infrastructure as Code. What is that? Wikipedia defines it as “the process...
by Blazent | May 5, 2016 | Blog, Data Intelligence, Data Management, IT Data Intelligence
Over the last two decades the IT function has transformed from one that is primarily introverted, focused on building and managing systems that were largely internal facing, to now being the customer face of the business. Service availability used to translate to...
by Blazent | Oct 21, 2015 | Blog, Data Intelligence
For all of our 13-year history, one of Blazent’s top client groups has been Managed Service Providers (MSPs). That group of professionals has always had a tough job—keeping up with technology advances while meeting the needs of an increasingly demanding client...
