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Top 5 Tactics for IT Service Provider Success

Top 5 Tactics for IT Service Provider Success

In a recent conversation with one of our largest IT Service Providers, they explained why their customers consider them to be such a great Managed Service Provider (MSP). A core element of this positive dynamic has been the MSP becoming a trusted provider due to their...
Cost of Delay and Asset Provisioning

Cost of Delay and Asset Provisioning

 “Why is that server taking so long?”   As explained in an earlier blog, obtaining a new piece of hardware in a large IT organization can be a painful process. If the organization is moving to the Cloud, there may also be a central team controlling the...
Work in Process and Asset provisioning

Work in Process and Asset provisioning

Let’s look upstream of your Configuration Management Data Base (CMDB)/Asset repository. How does the data enter the system? Think it’s a streamlined process?  Think again.   Asset provisioning has always been a process IT professionals love to hate. Stories are...
Your friendly neighborhood data person

Your friendly neighborhood data person

As digital transformation becomes mainstream and drives organizational growth, the enterprise information pipeline continues to expand, driven by a relentless acceleration in the scale and complexity of the underlying data driving the digital expansion.   This is...