by Blazent | May 26, 2016 | Blog, Data Evolution Process, Data Purification
Continuous improvement is critical to IT Service Management processes. We all look for ways to refine processes, but we often overlook the data foundation that underpins service level management. That foundation is a common Configuration Database (CMDB) that all...
by Blazent | May 24, 2016 | Blazent Products, Data Intelligence, IT Data Management
As the world of technology changes, many new technologies and techniques complicate the traditional IT Service Management vision. For example, the Agile/DevOps community embraces the concept of Infrastructure as Code. What is that? Wikipedia defines it as “the process...
by Blazent | May 20, 2016 | Blog, CMDB Data Quality, Data Quality
Ten years ago, I helped launch their CA CMDB product. We built our Configuration Management Database (CMDB) from the ground up to be a strictly ITIL process centric solution because we saw every other commercial offering at the time was flawed in some way. Some had no...
by Blazent | May 12, 2016 | Blog, CMDB Data Quality
Implementing an effective data-driven IT Service Management function has become more achievable each day, despite an explosion of data sources. The convergence of maturing Configuration Management Database (CMDB) technologies coupled with the emergence of...
by Blazent | May 10, 2016 | Blog, CMDB Data Quality
Let’s talk about the Repository Evangelist. (Repository being CMDB, CMS, ITAM, or take your pick.) The repository evangelist believes, PASSIONATELY, that “Knowledge is Power”. By putting as much IT management data as possible into a single system, “Miraculous...
