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Four Indicators of CMDB Inaccuracy

Four Indicators of CMDB Inaccuracy

Few organizations proactively pursue Configuration Management Database (CMDB) data quality initiatives. They typically stand up a CMDB then suffer from the consequences of its gaps and stale data before eventually either abandoning it for a new one or taking on a...
Trust, but Verify

Trust, but Verify

Did you know the Russian proverb “Trust but Verify” {Doveryai, no proveryai} was the motto of the US Defense Threat Reduction Agency?   Integrity: We often hear the term “integrity”, commonly used to describe a positive attribute of a person or organization,...
Now IT is YOUR problem (Part 2 of 2)

Now IT is YOUR problem (Part 2 of 2)

One of the most interesting and successful aspects of ServiceNow and other IT service request management tools is the way they have moved into non-IT areas. As business becomes more complex and digital, the desire for process automation has expanded. Facilities,...