For Managed Service Providers
When a Managed Service Provider (MSP) takes over a new enterprise client, the inherited infrastructure data is rarely pristine. It is usually a toxic swamp of undocumented legacy servers, shadow IT, and conflicting telemetry. With analysts estimating that up to 40% of a client’s baseline data is missing or inaccurate at the time of onboarding, dumping that corrupted data into your central service desk will immediately paralyze operations. Blazent acts as the automated ingestion layer that cleans up this mess before it impacts your SLAs
True Multi-Tenant Reconciliation
Service delivery begins with an infallible baseline. To operate at scale, MSPs require the architectural capability to segregate, validate, and normalize infrastructure data across dozens of distinct client environments simultaneously. Blazent’s reconciliation engine gathers raw telemetry from your client’s decentralized multi-cloud footprint, normalizes conflicting data points without cross-contamination, and delivers the validated insights required to execute complex client deployments.
Protecting SLA Profitability & Margins
Manual data cleanup destroys the profit margin of a managed service contract. By automating the discovery and reconciliation phase, Blazent empowers MSPs to confidently guarantee their commitments without throwing expensive engineering hours at manual CMDB audits. We deliver measurable infrastructure improvements across:
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Accelerated Client Onboarding: Establish an accurate, automated baseline prior to outsourcing, completely eliminating the risk of inheriting undocumented shadow IT.
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SLA & MTTR Enforcement: Feed pristine, reconciled data directly into your multi-tenant ITSM tools to ensure automated incident routing never fails, protecting your Mean Time to Resolution (MTTR) guarantees.
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Continuous Billing Validation: Eliminate client disputes with absolute provider transparency, ensuring you are accurately billing for active ephemeral cloud workloads and retiring deprecated assets.”
“Blazent remains a trusted source of IT data, and the ultimate source of truth for our organization and customers.”
Colin Bottomley
Global Account General Manager
CSC
“With more clients operating in multi-sourced environments, moving to Global Shared Services models and transitioning work to the cloud, our partnership with Blazent has never been more important or more valuable.”
Tina Roy
Partner with Information Services Group’s Managed Services Business
Capturing Unbilled Infrastructure & Eliminating Blind Spots
Across complex multi-tenant engagements, Blazent’s automated reconciliation engine consistently delivers hard architectural and financial ROI:
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Zero-Leakage Billing: Automatically capture previously unbilled ephemeral workloads and shadow IT, ensuring you bill accurately for the client’s entire active infrastructure footprint.
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Identifying Telemetry Gaps: Instantly detect blind spots where endpoint security agents or network monitoring tools have failed to deploy across a client’s environment.
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Eliminating Manual CMDB Audits: Free up top-tier systems engineering talent by completely automating the manual data reconciliation and normalization phase.
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Continuous Compliance Validation: Protect clients from regulatory penalties by continuously validating zero-trust network policies and security controls.
Enterprise-Grade SaaS Architecture
Blazent provides a fully automated, complete, and highly accurate closed loop audit application built exclusively to monitor and manage MSP contracts. A cloud-based service which meets the most stringent data security standards in the industry, Blazent combines out-of-the-box standards and modules with a flexible customization engine to quickly adapt to customer demands. Furthermore, Blazent puts the power of analysis and action in the hands of the end user, giving them full control over audits, with the ability to create, edit, monitor, analyze, improve, export, and trend.
Schedule a Multi-Tenant Architecture Demo
Blazent is the leader in Data Quality Management Solutions. We provide the insight needed to improve decision making and business outcomes for IT Service Management, Operations, Security, and Internet-of-Things. Blazent enables enterprises and Managed Service Providers with complete and accurate information across the broadest range of data sources. Reach us at www.Blazent.com or sales@Blazent.com
